We want you to feel confident when shopping with Ava Mae Matthews. If an item is not quite right, you may be able to request a return in line with our return policy.

Please make sure the item is unused, unworn, undamaged and returned in its original condition where applicable. Before sending anything back, please contact our customer support team so we can review your request and provide the correct return instructions.

You can return your order within 30 days of receiving it, as long as the item is unused, unworn and in its original condition. To start a return, please contact our customer support team and we will provide the correct return instructions.

For full details on eligibility, how to send your item back and how refunds are processed, please see our Refund & Return Policy.

All orders are processed within 1 to 3 business days, excluding weekends and statutory holidays, after you receive your order confirmation email.

Once your order has been processed and shipped, the estimated shipping time to the United States is 7–11 business days. This means a total estimated delivery time of 8–14 business days from your order date.

Please note that delivery times are estimates and may vary during busy periods, holidays, courier delays or other circumstances outside our control.

We currently offer free standard shipping on all orders within the United States. There are no hidden shipping fees — your order total is shown clearly at checkout before you complete your purchase.

Once your order has shipped, you will receive a shipment confirmation email with your tracking number and a direct tracking link.

Please allow up to 24–48 hours for tracking updates to appear after your parcel has been handed over to the carrier. Sometimes the tracking system needs time to refresh before showing active shipment updates.

If your order arrives damaged, or if there is an issue with the parcel, please contact us as soon as possible at info@avamaematthews.com.

To help us review the issue quickly, please include:

• Your order number
• Clear photos of the damaged item
• Clear photos of the packaging
• A short description of the issue

Please keep all packaging materials and damaged goods until our support team has reviewed your case. This helps us file a claim with the carrier and arrange a suitable solution, such as a replacement or refund where applicable.

Yes, product pages include sizing information where available to help you choose the best fit.

If you are unsure which size to choose, we recommend checking the product size guide carefully before ordering. You can also contact our customer support team for guidance.

If you cannot find the answer you are looking for above, we are happy to help. Please visit our Contact page to send us a message, and our customer service team will get back to you within 24 hours on business days.