Terms of Service

Last Updated: July 1, 2026

Welcome to Ava Mae Matthews. These Terms of Service explain the rules and conditions that apply when you visit our website, use our services or place an order through avamaematthews.com.

Ava Mae Matthews is operated by A&M Commerce V.O.F. Throughout these Terms, the words “we,” “us” and “our” refer to Ava Mae Matthews and A&M Commerce V.O.F. The words “you” and “your” refer to the customer, visitor or user of our website.

By accessing our website or purchasing from us, you agree to these Terms of Service and to the policies linked within these Terms, including our Privacy Policy, Shipping Policy, Refund & Return Policy and Transactions Policy.

Please read these Terms carefully before using our website. If you do not agree with these Terms, you should not use our website or place an order with us.

1. Online Store Terms

By using our website, you confirm that you are at least the age of majority in your country, state or province of residence, or that you are using the website with the consent of a parent or legal guardian.

You agree not to use our website, products or services for any unlawful, fraudulent, harmful or unauthorized purpose.

You must not transmit viruses, malware, harmful code or anything that may damage, disrupt or interfere with the operation of our website, systems or services.

We may suspend or refuse access to our website or services if we reasonably believe that a user has violated these Terms or is using the website in a harmful, fraudulent or unlawful way.

2. General Conditions

We reserve the right to refuse, cancel or limit orders where there is a legitimate reason to do so. This may include suspected fraud, incorrect information, payment issues, pricing errors, stock issues, shipping restrictions or misuse of our website.

We aim to keep our website available and functioning properly, but we cannot guarantee that the website will always be uninterrupted, error-free or available at all times.

You agree not to copy, reproduce, resell, exploit or misuse any part of our website, products, content or services without our written permission.

3. Product Information

We do our best to display product information, descriptions, photos, sizes, colors and prices as accurately as possible.

However, slight variations may occur. For example, colors may appear differently depending on your screen settings, lighting or device. Product measurements may also vary slightly depending on the style and measurement method.

We may update, correct or change product information at any time if we notice an error or need to improve accuracy.

4. Prices and Availability

All prices are shown on our website and at checkout before you complete your order.

Prices, promotions, discounts and availability may change without prior notice. The final order total, including any applicable shipping costs, taxes or discounts, will be shown clearly at checkout before you place your order.

We reserve the right to correct pricing errors, product errors or availability errors. If an error affects your order, we will contact you as soon as possible.

5. Orders and Contract Formation

When you place an order through our website, you are making an offer to purchase the selected item or items.

After placing your order, you may receive an automatic order confirmation email. This confirms that we have received your order, but it does not mean that the order has been fully accepted.

Your order is accepted when we process the order and send a shipment confirmation or hand the order over to our delivery partner.

We may cancel or refuse an order before shipment if there is a legitimate reason, such as suspected fraud, incorrect payment details, stock issues, address issues, technical errors or pricing errors.

6. Billing and Account Information

You agree to provide accurate, complete and up-to-date information when placing an order.

This includes your name, email address, billing address, shipping address, telephone number and payment information.

We are not responsible for delays or failed deliveries caused by incorrect or incomplete information provided at checkout.

If you notice an error in your order details, please contact us as soon as possible at info@avamaematthews.com or call us at +1 929 597 8048.

7. Payments

Payments are processed through secure third-party payment providers. Available payment methods may vary depending on your location, device, bank and the payment options shown at checkout.

Your payment must be successfully authorized or completed before your order can be processed.

More information about payments, billing, failed payments and payment security can be found in our Transactions Policy.

8. Shipping and Delivery

Shipping information, processing times, delivery estimates, delivery locations and shipping costs are explained in our Shipping Policy.

Any available shipping options and costs will be shown at checkout before you complete your order.

Delivery times are estimates and may be affected by high order volumes, seasonal demand, carrier delays, customs procedures, weather conditions or other circumstances outside our control.

9. Returns, Refunds and Cancellations

Returns, refunds, exchanges and cancellations are handled according to our Refund & Return Policy.

Ava Mae Matthews offers 30-day returns in line with our return conditions. We do not charge restocking fees for approved returns.

Customers are responsible for return shipping costs unless the item received is damaged, defective or incorrect, as explained in our Refund & Return Policy.

10. Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If you receive an item that is damaged, defective or incorrect, please contact us as soon as possible at info@avamaematthews.com.

Please include your order number, a short explanation of the issue and clear photos of the item and packaging. We will review the issue and offer an appropriate solution where the issue is confirmed.

11. Consumer Rights

Nothing in these Terms is intended to limit or remove any rights you may have under applicable consumer protection laws.

If an item is defective, damaged, incorrect or not as described, we will handle the matter in line with applicable law and our store policies.

12. Personal Information

Your submission of personal information through our website is governed by our Privacy Policy.

By using our website or placing an order, you acknowledge that your information may be collected and processed as described in our Privacy Policy.

13. Third-Party Tools and Services

Our website may use or link to third-party tools and services, such as payment providers, shipping services, analytics tools, security tools or contact forms.

We are not responsible for third-party websites, tools or services that are not owned or controlled by us. Your use of third-party services may be subject to the terms and privacy policies of those third parties.

14. Third-Party Links

Our website may contain links to third-party websites or resources. These links are provided for convenience or functionality.

We are not responsible for the content, accuracy, policies, security or practices of third-party websites. Visiting third-party websites is at your own discretion.

15. User Comments, Reviews and Feedback

If you submit reviews, comments, suggestions, photos, feedback or other content to us, you agree that we may use, edit, publish or display that content for business purposes, including improving our products, services and customer experience.

You must not submit content that is unlawful, offensive, misleading, defamatory, harmful, spam-related or that violates the rights of another person or business.

We reserve the right to remove or refuse content that violates these Terms or is inappropriate for our website.

16. Errors, Inaccuracies and Omissions

Occasionally, our website may contain errors, inaccuracies or omissions relating to product descriptions, prices, promotions, shipping information, availability or other content.

We reserve the right to correct errors, update information or cancel orders if information on the website is inaccurate, including after an order has been placed.

If your order is affected by an error, we will contact you as soon as reasonably possible.

17. Prohibited Uses

You may not use our website or services:

• For any unlawful or fraudulent purpose.
• To violate any applicable laws, rules or regulations.
• To infringe our intellectual property rights or the rights of others.
• To submit false, misleading or inaccurate information.
• To upload or transmit viruses, malware or harmful code.
• To collect or track the personal information of others.
• To spam, phish, scrape, crawl or misuse the website.
• To interfere with the security or functionality of the website.
• To harass, abuse, insult, harm or discriminate against others.

We reserve the right to suspend or terminate access to our website or services if these prohibited uses are violated.

18. Intellectual Property

All content on our website, including text, images, graphics, logos, designs, product content and website layout, is owned by us or used with permission, unless otherwise stated.

You may not copy, reproduce, distribute, modify, sell or use our content for commercial purposes without our written permission.

19. Limitation of Liability

To the fullest extent permitted by applicable law, Ava Mae Matthews and A&M Commerce V.O.F. will not be liable for indirect, incidental, special or consequential damages arising from your use of our website, services or products.

This does not limit any liability that cannot be excluded under applicable law, including your statutory consumer rights.

20. Indemnification

You agree to indemnify and hold harmless Ava Mae Matthews, A&M Commerce V.O.F. and our employees, service providers and partners from any claim or demand arising from your breach of these Terms, your misuse of the website or your violation of any law or third-party rights.

21. Severability

If any part of these Terms is found to be unlawful, invalid or unenforceable, that part will be enforced to the fullest extent permitted by law or removed where necessary.

The remaining parts of these Terms will continue to apply.

22. Termination

These Terms remain in effect unless terminated by you or by us.

You may stop using our website at any time. We may suspend or terminate your access to our website or services if we reasonably believe that you have violated these Terms or used the website in an unlawful, harmful or abusive way.

Any obligations or liabilities that arose before termination will continue to apply where necessary.

23. Entire Agreement

These Terms, together with the policies linked on our website, form the entire agreement between you and us regarding your use of our website and services.

Our failure to enforce any part of these Terms does not mean we waive our right to enforce it later.

24. Governing Law

These Terms of Service and any separate agreements through which we provide services are governed by the laws of The Netherlands, unless mandatory consumer protection laws in your country or state provide otherwise.

Any disputes will be handled by the competent courts of The Netherlands, unless applicable consumer law gives you the right to bring a claim in another jurisdiction.

25. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, website, services or legal requirements.

The latest version will always be available on this page. The “Last Updated” date at the top of this policy shows when the policy was most recently updated.

Your continued use of our website after changes are posted means you accept the updated Terms.

26. Contact Information

For questions about these Terms of Service, your order, delivery, returns, refunds or general support, please contact us:

Store name: Ava Mae Matthews
Company name: A&M Commerce V.O.F.
Company number: 77110617
Website: avamaematthews.com
Email: info@avamaematthews.com
Telephone: +1 929 597 8048
Business address: Westeind 139, 3351 AN Papendrecht, The Netherlands

Customer service hours: Monday to Friday, 9:00 AM–5:00 PM ET
Response time: We aim to respond within 24 hours during business days.