Payment Policy

Last Updated: July 1, 2026

At Ava Mae Matthews, we offer secure payment processing for all orders placed through avamaematthews.com.

Ava Mae Matthews is operated by A&M Commerce V.O.F. This Payment Policy explains which payment methods we accept, how payments are processed and what to do if a payment fails.

1. Accepted Payment Methods

You can pay securely at checkout using the payment methods available for your order.

Accepted payment methods may include:

• Visa
• Mastercard
  
• Shop Pay
• Apple Pay
• Google Pay

The payment methods shown at checkout may depend on your country, device, bank, card issuer and the availability of the respective payment provider.

2. Payment Currency

Prices on our website may be displayed in USD or another available currency depending on your location and checkout settings.

The final price, currency, taxes, shipping costs and any applicable charges will be clearly shown at checkout before you confirm your order.

By completing your purchase, you agree to pay the total amount shown at checkout.

3. Payment Process

When placing an order, the payment process works as follows:

• Add your selected item or items to your cart.
• Continue to checkout.
• Enter your shipping and billing details.
• Select one of the available payment methods.
• Review the total order amount.
• Confirm and complete your payment.
• After successful payment, you will receive an order confirmation by email.

Please make sure your email address and billing information are correct before completing your order.

4. Secure Payment Processing

Payments are processed through secure third-party payment providers.

Your payment information is transmitted using SSL/TLS encryption. We do not store full credit card numbers or full payment account details on our own systems.

Payment providers are responsible for securely handling payment details in accordance with applicable payment security standards, including PCI-DSS where applicable.

5. Payment Authorization

Your order will only be confirmed once the payment has been successfully authorized or completed.

If your payment is not approved, your order may not be processed. In some cases, your bank or payment provider may temporarily reserve an amount during the authorization attempt. If the payment is not completed, this reservation is usually released automatically by your bank or payment provider.

6. Failed or Rejected Payments

If your payment is unsuccessful, please try the following:

• Check that your card or payment details are entered correctly.
• Make sure your billing address matches the details registered with your bank or payment provider.
• Try a different payment method.
• Contact your bank, card issuer or payment provider to confirm whether the payment was blocked or declined.

If you still need help, please contact us at info@avamaematthews.com or call us at +1 929 597 8048.

7. Payment Confirmation

After your payment has been successfully completed, we will send an order confirmation to the email address provided at checkout.

If you do not receive an order confirmation, please check your spam or junk folder first. If you still cannot find it, contact us at info@avamaematthews.com with the email address used at checkout.

8. Refunds

Approved refunds are issued to the original payment method used for the order.

Refunds are processed according to our Return & Refund Policy. After a refund has been approved, it may take additional time for your bank, card issuer or payment provider to post the funds to your account.

9. Payment Fees

Ava Mae Matthews does not charge additional payment processing fees for standard payment methods shown at checkout.

Your bank, card issuer or payment provider may apply separate fees, such as currency conversion fees or international transaction fees. These charges are set by your bank or payment provider and are not controlled by Ava Mae Matthews.

10. Contact Information

For questions about payments, billing, failed transactions, refunds or order confirmations, please contact us:

Store name: Ava Mae Matthews
Company name: A&M Commerce V.O.F.
Company number: 77110617
Website: avamaematthews.com
Email: info@avamaematthews.com
Telephone: +1 929 597 8048
Business address: Westeind 139, 3351 AN Papendrecht, The Netherlands

Customer service hours: Monday to Friday, 9:00 AM–5:00 PM ET
Response time: We aim to respond within 24 hours during business days.

Helpful pages:

Frequently Asked Questions: FAQ
Contact Form: Contact Us