Shipping Policy

Last Updated: July 1, 2026

Thank you for visiting and shopping at Ava Mae Matthews. This Shipping Policy explains how orders placed through avamaematthews.com are processed, shipped and delivered.

Ava Mae Matthews is operated by A&M Commerce V.O.F. We aim to make our shipping process clear and transparent, so you know what to expect before and after placing your order.

1. Shipping Destination

We currently ship orders to customers in the United States.

If shipping to your location is available, the available shipping options and any applicable shipping costs will be shown at checkout before you complete your order.

2. Order Cut-Off Time

Our order cut-off time is 2:00 PM ET, Monday to Friday.

Orders placed before 2:00 PM ET on a business day begin processing the same business day. Orders placed after 2:00 PM ET, during weekends or on public holidays begin processing on the next business day.

3. Order Processing Time

All orders are processed within 1–3 business days, Monday to Friday, excluding weekends and public holidays.

After your order has been processed and handed over for shipment, you will receive a shipping confirmation email with tracking information where available.

During busy periods, seasonal sales or holidays, processing may take slightly longer. If there is a significant delay with your order, we will contact you by email.

4. Shipping Time and Total Delivery Time

For orders shipped to the United States, the estimated shipping time after dispatch is:

United States: 7–11 business days after shipment

This means the total estimated delivery time is:

Processing time: 1–3 business days
Shipping time: 7–11 business days
Total estimated delivery time: 8–14 business days from the order date

Business days are Monday to Friday, excluding weekends and public holidays. Orders placed after the daily cut-off time, during weekends or on public holidays begin processing on the next business day.

Delivery times are estimates and may vary due to carrier delays, high shipping volume, weather conditions, customs procedures, incorrect delivery information or other circumstances outside our control.

5. Shipping Costs

We offer free standard shipping on all orders within the United States. Any applicable costs, taxes or fees will be clearly shown at checkout before you complete your order.

The final order total, including product price, shipping costs, taxes and any applicable discounts, will be displayed at checkout before payment.

6. Shipment Confirmation and Tracking

Once your order has shipped, you will receive a shipping confirmation email with your tracking number and tracking link where available.

Please allow 24–48 hours for tracking information to update after receiving your shipping confirmation. In some cases, tracking may not show movement immediately after the package has been handed over to the carrier.

7. Customs, Duties and Import Taxes

For orders shipped to the United States, customs duties, import taxes or other local charges may apply depending on the order value, product type and applicable import rules.

Ava Mae Matthews is not responsible for customs duties, import taxes, tariffs or other charges imposed by customs authorities or local carriers after shipment. These charges, if applicable, are the responsibility of the customer.

We recommend checking your local import rules if you are unsure whether additional charges may apply.

8. Incorrect or Incomplete Shipping Address

Please make sure your shipping address is complete and correct before placing your order.

Ava Mae Matthews is not responsible for delays, failed deliveries or lost packages caused by incorrect or incomplete shipping information provided at checkout.

If you notice an error in your shipping address, please contact us as soon as possible at info@avamaematthews.com or call us at +1 929 597 8048.

We can only update a shipping address if the order has not yet been processed or shipped.

9. Delayed, Lost or Missing Packages

If your package is delayed, please first check the tracking link provided in your shipping confirmation email.

If tracking has not updated for several business days or your package appears to be lost, contact us at info@avamaematthews.com. Please include your order number and the email address used at checkout.

If the carrier confirms that a package has been lost, we will review the case and offer an appropriate solution, such as a replacement or refund where applicable.

10. Damaged Packages or Items

Please inspect your order as soon as it arrives.

If your package or item arrives damaged, please contact us as soon as possible at info@avamaematthews.com.

To help us resolve the issue quickly, please include:

Your order number.
A short description of the issue.
Clear photos of the damaged item.
Clear photos of the packaging, including the shipping label where possible.

Please keep the damaged item and packaging until we have reviewed your case. If the damage is confirmed, we will offer an appropriate solution, such as a replacement or refund.

11. Refused Deliveries and Unclaimed Packages

If a package is refused, not collected or returned to us because the delivery information provided was incorrect or incomplete, we may deduct any direct carrier costs charged for the return shipment where permitted by law.

Please make sure your shipping address and contact details are correct before placing your order.

12. Order Changes and Cancellations

If you need to change or cancel your order, please contact us as soon as possible at info@avamaematthews.com or by telephone at +1 929 597 8048.

We do not charge cancellation fees.

We can only change or cancel an order if it has not yet been processed or shipped. Once an order has been processed or handed over for shipment, it can no longer be changed or cancelled. In that case, you may request a return after receiving the order according to our Refund & Return Policy.

13. Contact Information

For questions about shipping, delivery, tracking, damaged packages or missing parcels, please contact us:

Store name: Ava Mae Matthews
Company name: A&M Commerce V.O.F.
Company number: 77110617
Website: avamaematthews.com
Email: info@avamaematthews.com
Telephone: +1 929 597 8048
Business address: Westeind 139, 3351 AN Papendrecht, The Netherlands

Customer service hours: Monday to Friday, 9:00 AM–5:00 PM ET
Response time: We aim to respond within 24 hours during business days.