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FAQ
Our Policies
We stand behind every piece. Enjoy 30-day returns and customer service Monday–Friday, 9:00 AM–5:00 PM ET. For questions or to file a return, just email us anytime at info@avamaematthews.com
We want you to love your items just as much as we loved designing it. If it isn’t quite right, you’re welcome to request a return or exchange within 30 days of receiving your order. All we ask is that the item comes back to us in acceptable condition and in its original packaging.
Simply send us an email with your order details, we’ll take care of the rest!
Yes, shipping really is free.
For all orders within the USA, we provide free UPS shipping. There is no paid priority option because it is not needed. Every customer receives the same fast, careful service.
We pack your items by hand and send it out as soon as your order comes in. Once your package is on its way, you will receive a tracking number by email so you can follow it all the way to your doorstep. Delivery times can vary a little depending on where you live, but our promise is simple: we ship quickly and you do not pay for shipping.
If you experience any issues or have questions, visit our Contact Page to connect with us. We’re here to assist you promptly.